Terms and Policies Mauna loas Shores Oceanside Retreats Policies

Mauna Loa Shores Oceanside Retreats

1. CHECK-IN IS AFTER 3 P.M. AND CHECK-OUT IS 10 A.M.  Please no early check-ins or late check-outs.

 *INCLUSIVE FEES – Rates include a one-time linen-towel/toiletry setup. Amenity fees are included in the rental rate.

 2. NON  SMOKING POLICY: Due to its pristine and natural settings, Mauna Loa shores has a strictly enforced “Non Smoking Policy”. Guests will be  billed for additional cleaning fees for any breach in conduct.  

*FALSIFIED  RESERVATIONS – Any reservation obtained under false pretense will be  subject to forfeiture of advance payment, deposit and/or rental money,  and the party will not be permitted to check in and if checked in, will  be asked to leave immediately.

 3.  RESERVATION DEPOSIT: 60 day notice required.  A reservation deposit of  50% of the total amount due  to Mauna Loa Shores Oceanfront Retreat is required upon  booking.  A Pay Pal invoice will be sent upon a booking request. All  major credit card/debit cards are accepted. An invoice will be emailed  when reserving.  Payment must be received at the time of booking the  reservation. 

a) No  damage is done to the condo unit patio, lanai, beach gear or  any of its contents, beyond normal wear and tear upon check out.

b) Any  charges that are incurred due to contraband, pets or collection of rents  or services rendered during the stay will be settled before check out.

c) All outstanding balances must be settled 60 days before  arrival .

d) Linens, beach gear, chairs, towels, robes, snorkel gear,  hiking and kitchen equipment and or accessories are lost or damaged.

e) All  trash disposed of in collection bin  on the designated area, dishes cleaned,  patio  areas cleaned and all items in House such as  furniture returned to its original location.

g)  Please let us know immediately if any equipment is not operating  correctly. We will make every reasonable effort to have repairs made as  soon as possible; however, there are limited service contractors in our  areas, particularly on evenings or weekends.  If a breakdown should  occur to fundamental elements such as water systems, plumbing and  electrical systems, and major appliances such as stove or refrigerator,  every effort will be made to repair or replace, or an appropriate refund  will be made for the inconvenience caused. No reduction of rent,  rebate, or refund will be issued for a mechanical failure of non  essential appliances including but not limited to dishwasher, washer,  dryer, entertainment systems or hot tub.

h) NO SAND POLICY: All guests are asked to rinse off all sand prior  to entering Mauna Loa Shores condo unit. 

4. CANCELLATIONS: All reservation cancellations will require a written notice 60 day notice. Otherwise, No refunds..

5.  MAXIMUM OCCUPANCY- The maximum number of guests in the 4.  Only Guests  registered with the property manager will be permitted on the premises.                      

6. PROPERTY REQUIRES A (3) NIGHT MINIMUM STAY. No Parties allowed, nor overnight stays. Only registered Guest.

7. NO DAILY MAID SERVICE  – Linens and bath towels are included.  Access to laundry facilities is provided

 8. RATE CHANGES – Rates subject to change without notice.

 9. TSUNAMI, HURRICANE , STORM , LAVA, PANDEMIC and any Natural Disasters POLICY – No refunds will be given unless:

a) The  National Weather Service orders mandatory evacuations in a "Tropical  Storm/Hurricane/Tsunami Warning area" and/o HVO / COunty and State.

b) A  "mandatory evacuation order has been given for the Tsunami/Tropical  Storm/Hurricane, HVO, National Warning" area of residence of a  Vacationing guest. The day that the National Weather Service , HVO and  or Pandemic orders a mandatory evacuation order in a "Tsunami/Tropical  Storm/Hurricane/HVO/ Pandemic," area, we will be refund:  Note:  this is  for existing Guest only.

c) Any unused portion of rent from a guest currently registered.

d) Any  unused portion of rent from a guest that is scheduled to arrive, and  wants to shorten their stay due to mandatory evacuation order and will  come in after the Tsunami/Hurricane/HVO/Pandemic Warning is lifted; and

e) Any  advance rents collected or deposited for a reservation that is scheduled  to arrive during the "Tsunami/Hurricane/HVO/Pandemic Warning" period.

10. Handling fees (3% Pay Pal) will be added to above rates. Cash or bank only money orders accepted for any rent balances.

11. CLEANING FEES: The check out cleaning fee is handled separately from the rental charges: 

12. Left  Property:  Please check every drawer and cupboard carefully before you  depart to ensure you have all your belongings. Don’t forget to look  under the beds.  If you get home and find you have left something  behind, call or email to let us know.  We will package the item/items up  and let you know the cost of sending them so you can decide if you wish  to have them returned.  Unless you wish them sent urgently, we will  wait until we are scheduled to visit the post office, so you are not  charged for our caretaker’s time and mileage to make a special trip. We  will either deduct the cost from your damage deposit or ask for a PayPal  payment prior to dispatching the package.

13.*DISPUTES:  All disputes arising out of or in connection with the rental of Black  Sand Beach House shall be governed by Hawaii Law, the courts located in  the state of Hawaii have exclusive jurisdiction over any such dispute.*

 14.  We are a Licensed and Permitted Vacation Rental in the State of Hawaii.

 15.   All trademarks, service marks and trade names of Mauna Loa Shores Oceanfront Retreat  used in this site are trademarks and/or registered trademarks

  *We are in a remote area of the East side of the Big Island,we recommend you rent a car to explore the Aina (Land)

16. No pets, No smoking, No  use of Illegal Drugs  and distribution.

27.  Mauna Loa Shores Oceanfront Retreat and its employees are not liable for any  injuries, lost or stolen items while staying during your booked stay.

STVR NUC Hawaii County Rules:

A) Quiet  hours shall be from 9:00 p.m. to 8:00 a.m., during which time the noise  from the STVR shall not unreasonably disturb adjacent neighbors..

B) Sound  that is audible beyond the property boundaries during non-quiet hours  shall not be more excessive than would be otherwise associated   with  a  residential area.

C) Guest vehicles shall be parked in the designated onsite parking area.

D) The STVR shall not be used for commercial purposes.

NOTE: We  live in a tropical climate and our gardens are lush and and green so we  do have  tree frogs, geckos and bugs it is just part of Hawaiian living

 * We suggest buying Trip Insurance  to cover ALL your travel needs here is one suggestion  https://www.travelinsurance.com/